At BestMacs, we believe in proactive service. It lets you stay ahead of problems before they ever become one, saving you time & money. That simply can’t be done without some kind of early-warning monitoring for your computers.
When a paid member opts for the bSmart Early Warning system, you’ll receive a .PKG that installs a read-only client for your Macs. It runs hourly in the background and takes about 10 seconds to execute. Reports are uploaded to our servers over standard HTTPS. Any alert conditions are emailed to you at the alert email address you provide to us. (Need to change it? Click here.) It does not send any data that would be considered sensitive from a compliance (HIPAA, PCI, etc) perspective.
How many Macs can I enroll?
Virtually unlimited! Your $20/mo add-on to the bSmart paid membership covers your usage of the service. If you got into the high hundreds of Macs, we would recommend a true RMM solution and will discuss that with you if/when you get there.
Can I get a web dashboard?
If you need dashboard access, we can upgrade you to a standalone monitoring package. These packages include a customizable branded menu that sits in each users’ menu bar, a Windows version of the monitoring client, integration with PSAs: AutoTask, Connectwise, RepairShopr, ZenDesk, available custom branding, and tracking of expiration dates for things like warranty or renewals, sorting into groups, and web dashboard access. Contact us if you’d like to upgrade.
What gets monitored?
|Apple RAID||Detects erroneous conditions in Apple software RAIDs (made in Disk Utility.app or diskutil)|
|Billings Server||Looks for errors in Marketcircle's Billings Server logs|
|Battery||Laptop battery health, charge cycles|
|BackBlaze||Scans for errors reported by BackBlaze backups|
|Boot Volume ID||Warns when the computer is booted from another volume|
|Carbon Copy Cloner||Scans for errors reported by the CCC backup, sync, cloning app|
|CrashPlan||Scans for errors reported by CrashPlan backups|
|DayLite||Looks for errors in Marketcircle Daylite client and server apps|
|False Mounts||Looks for folders created in /Volumes that are not mounts from other disks|
|FileMaker Server||Looks for errors in FileMaker server logs and running status|
|Internal IP||Warns when primary IP address changes on a computer that should not change.|
|I/O errors||Detects when the system starts to report about errors reading or writing a disk, typically indicates pending disk failure|
|Kerio Connect||Looks for errors in Kerio Connect logs, run status|
|Lightspeed Server||Looks for errors in Lightspeed Server|
|Mac-MSP Alerts||Warns on issues related to the Mac-MSP component of SolarWinds MSP RMM|
|Malware||Scans for installed adware/malware and reports on file locations|
|Network Status||Detects I/O errors on the primary network interface|
|Panic Count||Warns when the computer has experienced a high number of Kernel Panics|
|POST||Warns when the pre-operating self test has reported errors|
|RAID Card Battery||Detects when an Apple RAID Card is throwing errors related to its battery|
|RAM Errors||Scans for RAM errors reported by the system|
|Root Capacity||Warns when the boot volume has less than 10% available free space|
|SMART Errors||Detects when the SMART feature of compatible disks is reporting errors|
|SoftRAID Errors||Detects erroneous conditions in RAIDs created by the SoftRAID controller|
|SuperDuper||Scans for errors reported by the SuperDuper cloning app|
|Time Machine||Monitors Apple Time Machine backup status and reports on errors|
|UPS||Reports the status of USB-attached uninterruptible power supplies|
How do I stop getting emails about an alert?
Each emailed alert has hyperlinks in it. Some of them require a login that you won’t be able to use. However, the “Quick Mute” links will work without login. Simply click them.
You are also welcome to forward us the alert in question. Tell us if you want to silence the alert on that computer or all computers. We’ll make those tickets stop.
How do I remove it?
If you want to remove the client, open System Preferences and click the Monitoring Client icon. Under the “Operations” tab, you’ll see the “Uninstall Client” button. That removes everything.
If you won’t be able to do this because the customer is long gone, contact us and we can issue a removal command that takes effect the next time the computer tries to report in. (This is included in your membership at no additional fee.)