At BestMacs, we believe in proactive service. It lets you stay ahead of problems before they ever become one, saving you time & money. That simply can’t be done without some kind of early-warning monitoring for your computers.
When you opt for the bSmart Early Warning system, you’ll receive a .PKG that installs a read-only client for your Macs. It runs hourly in the background and takes about 10 seconds to execute. Reports are uploaded to our servers over standard HTTPS. It does not send any data that would be considered sensitive from a compliance (HIPAA, PCI, etc) perspective. We will reach out to you about any reported issues.
What gets monitored?
|Apple RAID||Detects erroneous conditions in Apple software RAIDs (made in Disk Utility.app or diskutil)|
|Billings Server||Looks for errors in Marketcircle's Billings Server logs|
|Battery||Laptop battery health, charge cycles|
|BackBlaze||Scans for errors reported by BackBlaze backups|
|Boot Volume ID||Warns when the computer is booted from another volume|
|Carbon Copy Cloner||Scans for errors reported by the CCC backup, sync, cloning app|
|CrashPlan||Scans for errors reported by CrashPlan backups|
|DayLite||Looks for errors in Marketcircle Daylite client and server apps|
|False Mounts||Looks for folders created in /Volumes that are not mounts from other disks|
|FileMaker Server||Looks for errors in FileMaker server logs and running status|
|Internal IP||Warns when primary IP address changes on a computer that should not change.|
|I/O errors||Detects when the system starts to report about errors reading or writing a disk, typically indicates pending disk failure|
|Kerio Connect||Looks for errors in Kerio Connect logs, run status|
|Lightspeed Server||Looks for errors in Lightspeed Server|
|Mac-MSP Alerts||Warns on issues related to the Mac-MSP component of SolarWinds MSP RMM|
|Malware||Scans for installed adware/malware and reports on file locations|
|Network Status||Detects I/O errors on the primary network interface|
|Panic Count||Warns when the computer has experienced a high number of Kernel Panics|
|POST||Warns when the pre-operating self test has reported errors|
|RAID Card Battery||Detects when an Apple RAID Card is throwing errors related to its battery|
|RAM Errors||Scans for RAM errors reported by the system|
|Root Capacity||Warns when the boot volume has less than 10% available free space|
|SMART Errors||Detects when the SMART feature of compatible disks is reporting errors|
|SoftRAID Errors||Detects erroneous conditions in RAIDs created by the SoftRAID controller|
|SuperDuper||Scans for errors reported by the SuperDuper cloning app|
|Time Machine||Monitors Apple Time Machine backup status and reports on errors|
|UPS||Reports the status of USB-attached uninterruptible power supplies|
How do I remove it?
If you want to remove the client, open System Preferences and click the Monitoring Client icon. Under the “Operations” tab, you’ll see the “Uninstall Client” button. That removes everything.
If you aren’t able to do this, contact us and we can issue a removal command that takes effect the next time the computer tries to report in.